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TBCHS | About Us

Our Mission

Thunder Bay Community Health Service, Inc. commits its resources to building healthier communities

Our Vision

To provide wellness within and beyond the four walls of our health centers

Our History

Thunder Bay Community Health Service provides comprehensive primary care services to the northeast Michigan populations of Montmorency, Alpena, Cheboygan, Otsego, Oscoda and Presque Isle counties since 1981. Our organization began when a group of concerned citizens identified the need for greater access to primary health care in this area of Northeast Michigan. We began servicing the community in 1982 with the first clinic site in Hillman, Michigan. In 1992, TBCHS expanded services to Atlanta and surrounding areas of Montmorency County. In 1999 a third, clinic site was acquired in Rogers City, which expanded services to residents of Presque Isle County. In 2002, we introduced behavioral health services integrated into the primary care setting for all TBCHS patients and later expanded our behavioral health services to several local area schools. We began operations in our Onaway clinic in June of 2006. In January of 2007, TBCHS started its dental program by offering dental services for TBCHS patients at the Atlanta clinic site later expanding access to dental services to all residents in the TBCHS service area in August of 2012. In 2009, TBCHS opened the on-site Onaway Pharmacy in the Onaway clinic and implemented a School Based Health Center in the Onaway Area Community Schools providing much needed services to the elementary and adolescent students. In February 2010, the Hillman clinic moved to our newly constructed state of the art facility located on State Street in Hillman. In the fall of 2015, TBCHS opened a second School Based Health Center in the Cheboygan Intermediate School.

About Us

Today, a staff of over 160 employees provide healthcare services to over 14,000 patients a year. We participate with Medicare and Medicaid and accept most insurance plans. We provide assistance with enrollment in Medicaid and other health insurance programs and offer a discount program based on family size and income. TBCHS offers 24-hour call availability for questions or health concerns. With 24-hour a day access, you can be assured your healthcare needs will be met.

As a nonprofit organization, we are governed by a Board of Directors that is made up of volunteer community members, residents of the area, who want the best for their family friends and neighbors. We rely on our Board of Directors to provide input regarding the needs of the community. This unique structure provides the avenue that enhances our ability to make us YOUR Community Health Center.
We appreciate your patronage and look forward to providing your health care needs. Please feel free to call for an appointment, or stop by for more information.

   Services - For a detailed listing of the services that we provide, please click here.
   Locations - For a listing of where we provide services, please click here.

Patient Centered Medical Home

TBCHS has obtained national recognition from the National Committee for Quality Assurance (NCQA) for our Patient-Centered Medical Home (PCMH) program. In addition, all TBCHS locations are PCMH designated by Blue Cross Blue Shield of Michigan. A PCMH is a trusting partnership between a doctor led health care team and an informed patient. In a medical home, the practice is organized around the patient – communication is based on trust, respect and shared decision-making.  It includes an agreement between the doctor and the patient that acknowledges the role of each in a total health care program.  As a PCMH, Thunder Bay Community Health Service (TBCHS) will work with you to help identify ways to improve your health such as creating a care management plan, identifying and helping you achieve healthy goals and coordinating your care with other health care organizations such as specialists or hospitals.  The core components of PCMH are structured on the following goals:

  1. Enhance the patient's access to care.
  2. Collect important clinical data to identify and manage the health center's patient population.
  3. Plan and manage the care the patient receives.
  4. Identify ways the patient can provide self-care through health goals and community support.
  5. Track and coordinate care across all health care settings.
  6. Measure and improve care based on key quality indicators that are aligned with evidence-based care.
DOWNLOAD: Patient Centered Medical Home Brochure

This project is supported by the Health Resources and Service Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS00402 Health Center Cluster. Total grant award $2,447,786. Thunder Bay Community Health Service, Inc. is funded 20% federal funds and 80% non-federal sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsement be inferred by HRSA, HHS or the U.S. Government.

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The National Committee for Quality Assurance The National Association of Community Health Centers The American Academy of Family Physicians

This health center is a Health Center Program grantee under 42 U.S.C 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

Copyright © 1981-2015 Thunder Bay Community Health Service. All rights reserved.