DETAILS
TBCHS is looking for a receptionist for our Rogers City clinic.
SUMMARY: Responsible for greeting patients and visitors ensuring prompt, efficient, and excellent customer service. Schedules patient appointments, answers incoming calls, monitors the waiting room to ensure patient flow, collects co-pays and processes patient information to produce clean claims for the revenue cycle.
ESSENTIAL DUTIES AND RESPONSIBILITIES; include the following; other duties may be assigned:
Standard Competencies
- Displays courtesy and sensitivity while managing difficult and emotional customer situations. Solicits feedback to improve service and responds promptly to customer’s needs.
- Schedules time off in advance to ensure proper coverage for department. Also begins working on time and works independently throughout the day until it is time to end shift.
- Accepts responsibility for own actions and is able to meet commitments.
- Able to follow policies and procedures while supporting the goals and values of the organization. Also promotes a positive work environment for staff of all departments offering support while working cooperatively with all co-workers.
- Expresses ideas and thoughts effectively. Displays confident communication skills and exhibits good listening. Keeps other adequately informed while selecting appropriate forms of communication.
- Shows a strong initiative and willingness to learn, continually strives to increase personal productivity. Always treats others with respect and consideration as committing to do the best job possible.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and two years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: BLS Required within 30 days.
PHYSICAL DEMANDS: Light
TRAVEL: Travel between sites may be required
